Refund and Cancellation Policy

14-day unconditional refund

Ask within 14 days of any charge and we refund that charge in full. No reason needed, and no questions asked.

This applies to the first charge and to every renewal charge, monthly or annual. If a renewal caught you by surprise, tell us within 14 days of that renewal and we refund it.

How to request a refund

Email support@mylifetides.com from the address on your account, and mention the approximate date of the charge. That is all we need.

We reply within two business days and submit the refund to our merchant of record the same day we confirm it. The money typically lands back on your card within five to ten business days, depending on your bank.

How cancellation works

Cancel at any time from the Account screen inside the app. There is no retention flow, no email requirement, and no phone call.

Cancelling stops the next renewal. Access continues through the end of the billing period you already paid for, and we charge you nothing after that.

Cancelling and refunding are separate actions. If you want both, cancel in the app and email us for the refund.

What happens to the rest of the period

Cancelling on its own does not create an automatic partial refund. Instead, the time you already paid for stays usable until the period closes.

If the charge is inside the 14-day window, ask us and we refund the whole charge rather than a prorated part of it.

Outside the 14-day window we do not normally refund the unused part of a period. If something went wrong on our side, email us anyway and we sort it out.

How the charge appears on your statement

The charge is placed by our merchant of record, who is the seller of record for the transaction. On your statement it appears under the merchant of record name rather than under MyLifeTides.

If you see a descriptor you do not recognise near the date you subscribed, that is most likely us. Email support@mylifetides.com with the date and the amount and we identify the charge for you.

Before you open a dispute

Please contact us before filing a chargeback with your bank. We answer within two business days, and anything inside the 14-day window gets refunded without argument, which is faster than a dispute.

A chargeback freezes the payment while the merchant of record investigates, and account access is suspended for the duration. Emailing us first avoids all of that.

If you have already filed a dispute, tell us the case reference and we cooperate with your bank to resolve it.

Last updated

This policy was last updated on 2026-07-20.